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Implementation with the assistance of consultants and facilitators.There are many approachesWhile our future development ( organisations and individuals) should be based on sound theory, we can nonetheless, approach the challenge in many different ways. We can start with theory and apply the appropriate methods, or we can conduct an overview to gauge where the organisation is now, using the terms and language that is familiar and then stage by stage develop an understanding of the new concepts/ theories, or we can evolve change by developing the learning capability of the individuals and the organisation. There are many approaches The table below lists the consultants involved and the link will lead you to further information which will in turn provide links to contact details and more detailed.
Action LearningThe Training and facilitation for Action Learning Sets
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The definition, communication and management of Business Processes and Procedures with the assistance of Promanade software
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Effective process management is essential for implementing strategy and policies, managing risk and managing change in any organisation. It is also the best way to address the requirements of an external standard such as ISO9001:2000 (although this should always be seen as a secondary objective). The simplest and most effective method is through the use of deployment flow charts. They succinctly and pictorially represent the flow of work through the organisation. The powerful "Promanade" software facilitates the definition and communication of the processes as well as having the facility to extract a wide range of relevant information.
MandOS not only provide the software but also will assist in the design and documentation of the organisation's processes. They can also see the enterprise through to ISO 9001 2000 certification
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We are all susceptible to reflex responses in arguments or situations where our mental models are challenged. Our response comes out 'oven ready' without really considering the proposition. We believe we already know what is being said because we have heard it many times before. This is particularly easy to find in longstanding relationships and entrenched conflicts. If we can interrupt the cycle and really listen, we may find something new that we never saw before. |
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If we are hearing something which challenges our mental models it can feel like an attack. Of course, the natural response to attack is defence. If we can start to notice this instinctive response and listen all the same, we may find that it wasn't an attack at all and even if it was, there may have been some justification for it. Listening doesn't mean swallowing everything whole. It does mean giving respectful consideration to what is being said, who is saying it, why. Nothing prepares people better to listen to your position than deeply, respectfully and generously listening to them. |
"Fit for Business" is a business development programme on two levels. The first level is a standard overview where improvement areas within a client company are quickly identified and prioritised for action. The second level provides the right solutions to the high priority areas.
The benefits of this intrinsically holistic approach, with no predisposition to, or vested interest in, the outcome, is that we are able to focus clearly on the issues where performance can be improved. The Action Plan developed with the management and employee teams becomes a platform for development of the business and a catalyst for the organisation to help itself.
The largest but not necessarily only application for "Fit for Business" is when a company is going, or about to go through some significant change. Examples are MBO/MBI's, mergers, JV's and acquisitions, diversification of technology or product, expansion of market, exporting, globalisation, or transition planning for retirement of the founding managers.
The strengths of the approach are;-
The theory of Socio-Technical Systems started to develop in the 1950ies when Eric Trist tried to explain why a new method of coal-getting that used a new technology was less effective than the old, manual way. He and W.H. Bamforth, an ex-miner, found, that the introduction of the new method destroyed some highly effective ways of the social organisation of coal-getting. The idea was born to see an organisation not as individuals interacting with a technical system or as a social system using technology but as a socio-technical System.
The authors of the theory of socio-technical systems relate to Bertalannfy's general systems theory. A socio-technical system is an open system. So the management of its boundaries is an important issue.
Designing a socio-technical system has to take this into account - this means to give the system the capacity to manage its boundaries.
Another basic principle of socio-technical systems design is the joint optimisation of the social and the technical subsystems.
The theory of socio-technical systems can be applied to a wide range of sites: the primary work system, the whole organisation, or even the macro-social domain.
Example: An Asylum Seeker Consortium in a small Swiss Town with 30.000 inhabitants has to provide housing, medical care, work and education to asylum-seekers (primary process). The goal of this socio-technical system is that the asylum seekers can lead a life as normal as possible and that they are ready and willing to return to their home country once the political situation allows it (management process). A manager and a number of social workers work for the consortium (the social subsystem). The consortium has offices, housing, vehicles etc. (the technical subsystem). These need to be maintained, there are administrative tasks (the secondary processes). The social workers work together in a team (the organisation).
There is one problem with the consortium: as more asylum seekers arrive the work-load increases and it becomes difficult to achieve the goal.
An analysis of the socio-technical system shows an interesting result: Every interaction between an asylum seeker and a social worker takes place in a counselling meeting (role) - regardless whether the asylum seeker comes to seek support because he/she suffers from war trauma, or simply to get a train ticket (functions).
This analysis is presented to the consortium, and the social workers decide to adopt two different roles to respond to the asylum seekers' needs: a "service" role when selling tickets, and a "support" role for real counselling.
As a consequence the technical system gets changed: one office is converted to a reception desk where services are made available.
Net Effect is predominately a business development and project management consultancy.
Our Core skills are :-
How we work:-
Leadership is about about the relationship between Management (the Technical, Scientific) and Leadership (the Social, Motivaitonal) side of the organisation.
We can be flooded with data but still secure little real knowledge from the information. It is when we take time to recognise the existence of variation and to analyse the data through the application of Statistical Process Control that real meaning will emerge. This is especially the case where we are dealing with complex systems
Tim is a professional statistician whose consultancy focuses on the analysis of data and the coaching organisations in the securing of meaning from data.
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The objective is to enhance: Profit Morale of Staff The Service to Customers Innovation |
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The above objectives are addressed by: